fb7u Privacy Policy — Your Data, Protected and Respected

fb7u ("we", "our", "the Platform") is committed to safeguarding the privacy and personal data of all registered players and visitors. This Privacy Policy sets out the practices we follow in collecting, processing, storing, and protecting personal information in connection with the operation of the fb7u online betting and casino platform.

This policy applies to all players accessing fb7u from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as any other user who interacts with the fb7u platform, website, or customer support services.

fb7u processes personal data responsibly and in accordance with the principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We take our obligations to you seriously and have implemented appropriate technical and organisational measures to give effect to those principles in practice.

This Privacy Policy should be read alongside the fb7u Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall framework governing your use of the platform.

fb7u collects personal information from you in the following ways: directly when you provide it during registration or account management; automatically when you use the platform; and, in limited circumstances, from third-party service providers who assist in delivering the platform's services.

Registration and Account Data: When you create an fb7u account, we collect your full name, date of birth, email address, mobile phone number, residential address, and preferred payment method details. This information is necessary to create and manage your account, verify your identity, and process financial transactions in Bangladeshi Taka.

Identity Verification Documents: As part of the know-your-customer (KYC) process, we may request copies of government-issued identity documents such as your National ID card or passport. These documents are used solely for the purpose of verifying your identity and confirming that you meet the 21+ age requirement applicable to all fb7u players.

Transaction Data: We record details of all deposits, withdrawals, bets, and in-platform purchases. This includes the amount in BDT, the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), timestamps, and transaction reference numbers.

Technical and Usage Data: We automatically collect certain technical information when you access the platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, and game activity. This data is used for security monitoring, fraud prevention, platform optimisation, and anonymised analytics.

Communications Data: If you contact fb7u customer support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

Summary of data categories collected by fb7u:

fb7u uses the personal data it collects for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary uses of your personal data are as follows:

• Account creation and management: To create, maintain, and administer your fb7u account, including processing your fb7u login credentials and account settings.
• Identity verification: To verify that you meet the eligibility requirements for using the platform, including the 21+ age restriction and the single-account policy.
• Payment processing: To facilitate deposits and withdrawals in BDT via your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions.
• Platform security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct as defined in the fb7u Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with technical or account-related issues.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and session time-out tools where requested or where required as a matter of player protection.
• Legal and regulatory compliance: To comply with applicable anti-money-laundering obligations, financial record-keeping requirements, and any lawful requests from competent authorities.
• Platform improvement: To analyse anonymised usage data to improve the performance, reliability, and user experience of the fb7u platform, including game load times, payment flow optimisation, and mobile responsiveness.
• Direct marketing communications: To send you relevant promotional information about fb7u offers, bonuses, and seasonal events (such as BPL, IPL, Eid, or Pohela Boishakh promotions) where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting customer support.

fb7u processes your personal data on the following legal bases, depending on the specific purpose for which the data is being used:

• Performance of a contract: Processing your registration data, payment information, and account activity data is necessary to fulfil the contractual obligations between fb7u and you as a registered player, as governed by the fb7u Terms & Conditions.
• Legal obligation: Certain processing activities — in particular, identity verification, transaction record-keeping, and cooperation with competent authorities in relation to anti-money-laundering obligations — are carried out because fb7u is legally required to do so.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, anonymised analytics, and customer support is carried out on the basis of fb7u's legitimate interests in operating a safe, fair, and efficient platform. These interests have been assessed against your privacy rights and are not outweighed by those rights given the safeguards in place.
• Consent: Where fb7u relies on your consent as a legal basis — for example, for direct marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

fb7u does not sell, rent, or exchange your personal data with third parties for their own commercial or marketing purposes under any circumstances. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the identified purpose.

Payment Service Providers: To process deposits and withdrawals, fb7u shares the minimum necessary payment information with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, and card payment networks such as Visa and Mastercard. These providers process your data under their own privacy policies and are bound by contractual obligations to keep your data secure and to use it only for the purpose of processing the relevant transaction.

Identity Verification Partners: fb7u may use third-party identity verification services to assist with the KYC process. These partners are permitted to use your identity documents and personal data solely for the purpose of completing the verification check on fb7u's behalf.

Game Software Providers: Technical game data (such as game session identifiers and bet amounts) is shared with licensed game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent necessary for game delivery, certification, and the resolution of technical disputes. These providers do not receive your identity or contact information.

Legal and Regulatory Authorities: fb7u may disclose personal data to competent authorities, law enforcement agencies, or other bodies where required to do so by applicable law, court order, or regulatory obligation. fb7u will not disclose more information than is required in such circumstances.

Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of the fb7u business, your personal data may be transferred to the acquiring or successor entity as part of the transaction. In such circumstances, fb7u will notify affected players and ensure that appropriate data protection obligations are maintained.

fb7u uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to improve your experience as a player. This section explains what cookies we use and why.

Essential Cookies: These cookies are strictly necessary for the platform to function. They manage your login session after you complete the fb7u login process, maintain your account security state, and ensure that the platform operates correctly across page transitions. These cookies cannot be disabled without affecting your ability to use the platform.

Functional Cookies: Functional cookies remember your preferences — such as your preferred language setting, display options, and notification preferences — so that the platform behaves consistently between sessions.

Analytics Cookies: fb7u uses anonymised analytics cookies to understand how players interact with the platform. This includes which pages are visited most frequently, how long sessions last, and which features are used most often. This information is used in aggregate form to improve platform performance and is not linked to your individual identity.

Security Cookies: These cookies assist in detecting and preventing fraudulent login attempts, session hijacking, and other security threats. They form part of fb7u's multi-layered approach to platform security.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use core platform features. Disabling analytics cookies will not affect your platform experience but will prevent fb7u from collecting anonymised usage data for improvement purposes.

fb7u takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.

Encryption: All data transmitted between your device and the fb7u platform is encrypted using 256-bit SSL/TLS protocols. This applies to all platform areas including the fb7u login page, the cashier, game interfaces, and customer support chat. Data stored in our systems is encrypted at rest using industry-standard encryption methods.

Access Controls: Access to personal data within fb7u's internal systems is restricted on a strictly need-to-know basis. Staff members are granted access only to the data required to perform their specific role. All internal access is logged and subject to regular audit.

Fraud Detection Systems: fb7u operates real-time fraud detection systems that monitor account activity, login patterns, payment behaviour, and gameplay data for indicators of unauthorised access, account takeover, and financial fraud. Suspicious activity triggers automated alerts and, where appropriate, temporary account restrictions pending investigation.

Security Incident Response: In the event of a data security incident that is likely to result in a risk to your rights or interests, fb7u will assess the incident, take immediate containment measures, and notify affected players as promptly as practicable. fb7u will also fulfil any applicable notification obligations to competent authorities arising from such an incident.

While fb7u takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account safe — in particular by maintaining a strong, unique password for your fb7u account and by not sharing your login credentials with anyone.

fb7u retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, financial, or anti-money-laundering obligations.

Active Accounts: While your fb7u account remains active, we retain all account data, transaction records, and identity verification documents necessary to administer your account, process payments, and comply with our legal obligations.

Closed Accounts: Following the closure of an fb7u account — whether at your request or as a result of a violation of the Terms & Conditions — fb7u will retain certain personal data for a period of time as required by applicable financial record-keeping and anti-money-laundering regulations. Transaction records and identity documents are typically retained for a minimum of five years from the date of account closure, consistent with standard financial services retention practice.

Marketing Data: If you have opted in to receive marketing communications from fb7u, we will retain your contact details for marketing purposes until you withdraw your consent. Following opt-out, your data will be removed from our active marketing lists within a reasonable time frame.

Anonymisation: Where personal data is no longer required for any active purpose but is valuable for aggregate analytics or business reporting, fb7u will anonymise that data — removing all identifiers — rather than retaining it in identifiable form. Anonymised data is no longer personal data and is not subject to the same retention limits.

At the end of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with fb7u's internal data lifecycle procedures.

As a player on the fb7u platform, you have specific rights in relation to your personal data. fb7u is committed to honouring these rights in a timely and transparent manner. The following rights are available to you:

• Right of Access: You have the right to request a copy of the personal data that fb7u holds about you. We will provide this information in a structured, readable format within a reasonable time frame following a verified request.
• Right of Rectification: If any personal data held by fb7u is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through the account settings panel after completing the fb7u login process. For other corrections, please contact customer support.
• Right of Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (if consent was the legal basis for processing), or where you object to processing based on legitimate interests and no overriding grounds exist. This right is subject to fb7u's legal retention obligations — we cannot erase data we are legally required to keep.
• Right to Restriction of Processing: In certain circumstances, you may request that fb7u restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data that is based on fb7u's legitimate interests. You also have an absolute right to object to direct marketing at any time, without needing to provide justification.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the fb7u customer support team. We may need to verify your identity before processing a data rights request to prevent unauthorised disclosure of personal information. fb7u will respond to verified requests within a reasonable time frame. There is no fee for exercising your data rights in ordinary circumstances.

The fb7u platform is strictly for adults aged 21 and above. fb7u does not knowingly collect personal data from any person under the age of 21. The registration process includes age verification steps designed to identify and prevent underage users from creating accounts.

If fb7u discovers or is informed that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to close the relevant account, delete the associated personal data, and return any funds to the original payment source. Parents or guardians who believe that a minor has registered on the fb7u platform should contact our customer support team immediately.

The fb7u platform integrates with a number of third-party service providers to deliver its full range of features. While fb7u takes reasonable steps to ensure that all third-party partners adhere to appropriate data protection standards, each provider operates under its own privacy policy in respect of data it processes on its own systems.

Third-party providers whose services are integrated into the fb7u platform include game software suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), identity verification services, and platform analytics providers.

fb7u is not responsible for the privacy practices of these third-party providers beyond the contractual obligations imposed on them as data processors acting on fb7u's behalf. Where a third party operates as an independent data controller in its own right — for example, your mobile banking provider when you use bKash or Nagad — their data handling is governed entirely by their own privacy terms.

fb7u does not maintain links to external websites, and the platform does not contain outbound links to third-party websites whose privacy practices are outside fb7u's control. Players should refer to the privacy policies of their own payment service providers for information on how those providers handle their financial data.

fb7u reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates to the platform's features, changes in applicable law or regulatory guidance, new third-party integrations, or refinements to our data handling practices.

When material changes are made to this Privacy Policy — meaning changes that significantly affect how your personal data is processed or that reduce your privacy rights — fb7u will notify registered players via the contact details on their account or by displaying a prominent notice on the platform prior to the changes taking effect.

For minor updates — such as clarifications of existing language, corrections of typographical errors, or formatting improvements that do not affect the substance of the policy — fb7u may update this Privacy Policy without prior notice. The "Last updated" date displayed at the top of this page will always reflect when the policy was most recently revised.

Your continued use of the fb7u platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact our customer support team to arrange account closure and the handling of any outstanding balance.

We encourage all players to review this Privacy Policy periodically to stay informed about how fb7u protects their personal data. The most current version of this policy is always available on this page at fb7u.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fb7u handles your personal data, please contact our customer support team. fb7u is committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link)

Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays.

Response Time: fb7u aims to acknowledge all privacy-related enquiries within two business days and to provide a substantive response within five business days. Where a request is complex or involves a large volume of data, we will notify you if additional time is required.

All communications relating to data rights requests or privacy concerns should include your registered account name and a clear description of your enquiry so that our team can locate the relevant records and respond accurately and efficiently.